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Oct
26

3 mobile broadband not working (“No Network”) on Windows 7…

Well, we moved into our new house this weekend….so I am pretty tired.  I cannot believe how much stuff we have managed to accumulate over a relatively short period of time!  So, now we are living in our very own building site. :)   The front room is currently made up of some scaffolding, two garden chairs and a TV (with Sky HD which got installed this morning…..got to get the priorities right people).

Because of the move, I currently dont have a landline and consequently, there is no broadband! I didn’t this that this would be a problem because I have borrowed a mobile broadband USB dongle from 3……not a problem that is until I plugged it in! 

Once I had plugged in the USB modem and installed the software, I simply got the message “No Network”, but the light on the device was green??  After several more tries of re-installing the device drivers and a few more ideas I decided to visit a friend a use their wi-fi to look for a solution. 

Turns out that if you want to use your 3mobile broadband device on windows 7, you need to download drivers BEFORE you upgrade!  Alternativly, if you are like me and are on Windows 7 already, you too can find a friend with an internet connection and download the updated Windows 7 Only drivers from Three here.


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8 comments

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  1. Искусс says:

    Нужная инфа.

  2. picoturbo says:

    да,но это еще и не все…

  3. Джэй Ди Лаб says:

    Ценные рекомендации, беру на заметку

  4. Narpeabesef says:

    +1 к предыдущему коментарию..

  5. Ron Chennells says:

    I had this problem.
    I downloaded the driver and installed it as per the 3 mobile intructions without luck.
    I then clicked on the properties of the 3 mobile icon and changed the comtablity mode
    of the .exe from XP to Vista service pack2 and it sprang back to life immediatley
    The exe is
    “Program Files\3 Mobile Broadband\3Connect\Wilog.exe”

    Ron

  6. Mark Woods says:

    Apart from the first 2 weeks (the time I could cancel) I’ve had problem after problem and issue after issue. It’s only free credits which have kept me going. This service is oversubscribed, under maintained, customer services are appalling (see more below), 3 don’t improve as a company year on year (as seen in online reviews). Far too many customers of which I am one are getting a totally unacceptable level of service.

    In December 2010, respected consumer magazine ‘Which’ named 3 as having the worst customer services of all of the UK networks. 3 ranked 69th out of 75 across all industries.

    An already miserable experience for many looks set to worsen in 2011 as 3 push their new unlimited downloads package for smartphone users. While the leading networks have opted to maintain a responsible approach which doesn’t penalise mobile broadband customers paying for fixed allowances, 3 have chosen to once again demonstrate a complete disregard to customers by “spotting a gap in the market”. Furthermore, 3 will permit tethering – which is the ability to use a sim card in any device, such as a pc or laptop. In other words, users have computer access to unlimited downloads and so this will inevitably worsen a service which is currently the poorest rated in the UK and subject to more negative reviews by customers than any other network in each year since its inception, which was 2008.

    It’s therefore clear that the only sensible advice to give to fellow consumers is to avoid 3 and take all business to a reputable network who are better equipped to service both you and your needs.

  7. Phil says:

    Like many others (see internet reviews going right back to when this service started) I get a disgraceful service from 3, together with lies, false promises that it will improve, excuses for every problem, the most dire customer services imaginable and a lack of humility. This is a terrible service from a horrible company.

  8. Paul says:

    Worst service ever don’t touch 3 with a bargepole!

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